For landlords, the first cold week of the year is when the phone starts ringing. A tenant has no heating, the boiler's locked out, or a pipe has burst in…

A small puddle under the boiler is easy to ignore, especially if the heating still seems to work. But water and boilers don't mix well, and a leak usually gets…

Most people remember to book a boiler service. Far fewer realise the big hot water cylinder in the airing cupboard needs one too. If yours is an unvented cylinder, the…

If your flat is on a communal heat network, your heating and hot water come from a central plant serving the whole building, delivered to your home through a heat…

Underfloor heating is usually worth it when it's planned into an extension, a kitchen refit, a loft conversion or a full renovation, where the floor is coming up anyway. It…

Fit a carbon monoxide (CO) alarm in every room with a fuel-burning appliance, such as a gas boiler, gas fire, wood burner or open fire, and consider one in bedrooms…

A heat interface unit (HIU) is the box in a flat or house connected to a communal or district heating network. It takes hot water from the building's central plant…

The most common sign of a gas leak is a smell like rotten eggs, which is added to natural gas so leaks can be detected. Other signs include a hissing…

If you’ve ever stepped into your conservatory on a hot July afternoon and felt like you’ve walked into a greenhouse, you’re not alone. One of the most common calls we…

If you are weighing up your options for cooling your home or business, you are not alone. We get asked this all the time by customers across Sidcup, Bromley and…